No pool, no hot tub, no spa, just take, take, take by Harrah's. A few minutes later I went to the counter to get my food, and they told me they forgot to charge her the 10 cents for tax! 10 f-ing cents! I was beside myself I was so angry! What a shame at how bad the corporate greed has become. She asked for another and they charged her $1. My wife got a salad at the cafe, they gave her 1 dressing packet. I had 3 staff members (1 security and 2 food service) remark to me about how cheap this place is. No food comps no matter how much you play (have to use reward credits). The Laurel Lounge is a VIP lounge for Seven Stars and Diamond members offering top level amenities at Harrahs Joliet Hotel & Casino. Soda is free, but it is served in little plastic cups (~ 6 oz). What a joke! Casino gives you almost no comps.

Someone comes and sprays the room, but it still stunk afterwards. We walk in, and Holy S***, did it reek of cigarette smoke! We call down again, so WE don't get charged the $200 cleaning fee. So they moved us to another 'NON-smoking' room. Really? Out of 200 hotel rooms, ours was the ONLY one with no service!? I call BS on that. A few hours later, still no Wi-Fi, so we called to complain again, and they said it was only our room with no service. The front desk blamed it on the rain, which I thought was a pretty shady and lazy excuse.

What a joke! We booked 3 nights at the hotel for a NON-smoking room, driving 6 hours for a promotion that my wife 'won.' When we checked in, we had no Wi-Fi service.

Is harrahs casino joliet open